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Privacy Policy

At WerKens, we want our products to reach out to our valued customers as soon as possible. That’s why we have in place our shipping policy for you. All orders are shipped from our warehouse in Udaipur, India. We ship promptly within 24 hours of your purchase.

When you shop with us for orders worth $40 or more, we deliver your products via express shipping using premium courier companies such as DHL/FedEx/Aramex, etc. It usually takes about 3-4 days for an item to be delivered to your doorstep.

We also provide a tracking number to you for every purchase made with us so that you can see for yourself how soon you can expect your item.

1) Correct shipping address including Zip Code. Our shipping partners are not able to deliver to Post Box addresses. So please make sure to mention a deliverable address.

2) Your contact number so that the courier service can reach you in case there is an issue.

3) Email address for us to reach you in case of any further communication required.

 

Return Policy

CANCELLATION
– To cancel an order, you must contact us within 24 hours of purchase.

RETURNS
– In order to return or exchange an item, you must contact us within 7 days of delivery.
– To be eligible for a return, your item must be unused and in new condition.
– We do not accept returns on customized or personalized items, unless they arrive damaged or defective.
– There are certain situations where only partial refunds may be granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

REFUNDS (if applicable)
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund yet, please contact us at usa@rustictown.com.

SHIPPING
– You will be responsible for paying for your own shipping costs.

Terms and Conditions

The following terms and conditions operate between Werkens (“TSB”, “we”, “us”, “our”, “the company”) and the user of this website (“you”). As a user of this website or a buyer of our products, you automatically agree to abide by these terms and conditions. If any changes to the same are made, they will be posted here. Hence, you are requested to check back in regularly. If at any point, the terms and conditions don’t suit you, we request you to not use the site or avail any of our services.

Account

  1. If you make an account on this website, you will ensure that the information provided by you is complete, accurate, and true.
  2. Securing your display name and password is your responsibility as is the responsibility for the activities that happen under the display name.
  3. If we happen to find out that the information provided by you is untrue, inaccurate, false, misleading, or suspicious in any way, we shall disable your account and you will not be able to make any further purchases.
  4. We have the right to disable your account with no prior notice for no or any reason, including if you violate the Terms and Conditions written here in any measure.
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